Refund policy
Last updated: June 2026
15-Day Money-Back Guarantee
At GadWitch, we want you to shop with confidence.
If you are not completely satisfied with your purchase, you may request a return within 15 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging whenever possible.
How To Request A Return
To start a return request, please contact us at:
Please include:
- Your order number
- A brief description of the issue
- Photos (if the item arrived damaged or incorrect)
Our team will review your request and provide return instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery.
We may request photos to help us investigate the issue.
Once verified, we will offer a replacement or a full refund at no additional cost to you.
Refunds
Once your return request is approved and the item has been received (when applicable), your refund will be processed to the original payment method.
Please allow 5–10 business days for your bank or payment provider to complete the refund transaction.
Non-Returnable Situations
Unfortunately, we cannot offer refunds or returns for:
- Items damaged through misuse or normal wear
- Return requests submitted more than 15 days after delivery
- Products returned without prior authorization
- Orders with incorrect shipping information provided at checkout
Order Cancellations
Orders may be cancelled before they enter processing.
Once an order has been processed or shipped, cancellation may no longer be possible.
If you need assistance, please contact us as soon as possible after placing your order.
Need Help?
Customer satisfaction is extremely important to us.
If you have any questions regarding returns, refunds, or your order, please contact us:
We typically respond within 24 hours.